The wonders of shopping online.

Now you can wait for delayed packages, try to track down lost packages and receive damaged packages all from the comfort of your own home.

While this is not in fact the case, and shipping by courier, the majority of times is a smooth, automatic process there are times when trying to receive something from a great distance can create a great deal of grief.

When that happens you want to get the phone numbers of the people in charge, you want them to fix the problem and you don’t want to loose any more sleep, hair,  or money in the process.

This is an article about how to do that.

**Finding The Phone Number**

While finding the phone number for your local DHL should be as easy as looking in the local white/yellow pages things aren’t easy these days. Especially in the age of the cell phone when not everybody gets a phone book to begin with.

The answer to this question, like much of everything these days is to go online.

Google is an excellent place to start and just typing one of the following phrases into the search bar should bring up the results you’re looking for.

* “DHL contact number”

* “local DHL number”

* “DHL phone number”

* “DHL phone number for (put in the name of your town)”

Not only will you get to the DHL website you will probably find the page with the DHL contact details specific to your local region as well.

There are also kind people like those who put together support.chinavasion.com who have compiled lists for you to remove much of the hard work.

The next thing you’ve got to do is to navigate your way through the automated phone system.

**Dealing With The Automated Phone System**

What follows is an easy-to-follow guide to navigating phone systems.

1) Listen for an option that sounds related to the problem you want solved, if there’s one dial it.

2) If there’s not an option try one option at random and see if it will take you to the option that you want.

3) If steps 1 and/or 2 don’t work (and you’ve just started going through the system) go back one step and try another option at random.

4) If steps 1 and/or 2 don’t work and you’ve been going through the system for five minutes or more give up and choose the option that lets you talk to a person.

**Dealing With Customer Representatives**

While dealing with people usually requires a lot less effort than the labyrinth-like automated phone system it usually requires a little bit of preparation on your part.

Have the following things on-hand:

* Your tracking number

* The contents of the package

* The address it was being shipped to

* The address it was being shipped from

* The timeline of events as you remember them.

Another step that you might want to follow is to ensure that you ‘check back’ with the customer service representative the thing that they’re asking you.

And that’s it, by following those four steps you’ll have the situation resolved in no time.

Don’t mess around with Google to find the DHL contact number. Visit support.chinavasion.com or paste this URL into your address bar: http://support.chinavasion.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=140&nav=0,12

Popularity: 1% [?]

The somewhat sleepy town of Stone Mountain just hasn’t been the same since recent flood waters caused mudslides that blocked traffic, created power outages and disrupted the normally peaceful rhythm of everyday in the local area. According to experts, rainfall is approaching a 100-year high in some areas; a typical measure used by insurance agents and climatologists alike to determine “high risk” areas and situations. The most recent weather forecast is calling for clearing skies leaving many to breathe a sigh of relief in the hope that the worst is over.

This once in a life-time event may be slowly subsiding as workers rush to the area to restore power and clean away debris from the Stone Mountain Freeway but others remain more pessimistic. Unfortunately, early insurance estimates show many homeowners are not covered by flood insurance leading many to speculate the worst is yet to come for many local residents.

As neighbors, friends and family begin the long process of picking up the pieces, experts remind everyone to take precautions when returning to flood damaged homes. It is a good idea to print out the following checklist to help prioritize clean-up and repair efforts:

1. Make sure all electricity and utilities are turned off in any areas still impacted by water damage.

2. Use protective gear including gloves and eye-goggles when dealing with water damaged property or possessions; remember, flood waters often contain chemicals, bacteria and organic debris that can lead to disease or infection.

3. Keep records and receipts plus take a lot of photographs. If you have flood insurance it is a good idea to contact your agent to begin the claim process as soon as possible. Even without flood insurance, you may be eligible for tax deductions or other forms of assistance plus it can help when it comes time to sell your home in the future. By providing complete documentation of what work was performed and to what standards, it may reduce the risk of lowering property appraisals due to fear of mold or mildew contamination related to water damage.

4. Contact Kiwi’s Stone Mountain water damage and flood damage repair professionals, provides a full guarantee on all repairs including water extraction, carpet and upholstery cleaning, air duct cleaning and restoration services. It is also important they are Certified by the Institute of Inspection, Cleaning and Restoration especially if you will be submitting an insurance claim.

Popularity: 1% [?]

The Forex market is a decentralized market which has been historically fragmented. This has resulted in inconsistent trade execution on the part of most brokers since they operate in various capacities. Direct Market Access (DMA) now enables traders to transact their orders directly with sources of liquidity or primarily Interbank participants.

A Forex DMA broker acts in an agency capacity as opposed to being a market maker.  The complete transparency of a Forex DMA offers many benefits:

Forex DMA orders are only based on two variables – (1) Price and (2) the time that the order is placed. The result is efficient execution where requotes are rare regardless of the market conditions.

Forex DMA pricing is based on institutional standards of 1/10^th of a pip pricing as opposed to ½ or 1 pip pricing. Retail brokers typically quote using ½ to 1 pip to capture the difference in their favor.

Forex DMA brokers also offer trading anonymity which gives the trader a level playing field.

Unlike traditional brokers that offer fixed spreads, a Forex DMA broker offers variable pricing that reflects the true market conditions in the Interbank Forex market. Brokers that offer fixed spreads are most likely acting in the capacity of a market maker and taking the risk on the client orders.  While this is not inherently negative, it reduces transparency and calls into question the order handling process.  DMA brokers eliminates this concern.

Until recently, DMA trading has only been available for larger institutions and hedge funds. With a vast improvement in trading technology, DMA can now be accessed by the trading public through the DMA brokers.

Forex DMA via Currenex is offered by Divisa FX which acts in an agency capacity to channel customer orders to 11 top tier banks within the Interbank market.

For more information please visit www.divisafx.com

Divisa Capital LP (“DCFX”) is an investment house that provides spot foreign exchange trading services to a diversified client base that ranges from financial institutions through to private individuals.

Popularity: 1% [?]

It is said that moving house is one of the most stressful events in our lifetime and with statistics stating that 3,300,000 people move house every year in the UK, there is no doubt that this means a great number of household pets are caught up in the moving process too.

It is very important to ensure that your pets are being cared for and comforted throughout the whole process and mistakes are not made such as leaving them in their carry cases for too long or forgetting to provide them with food and water when distracted by other things.

If you happen to have a large amount of pets of different species with no family members or friends to transport them for you, it may be a good idea to mention this to your chosen removal company when organising the day and see if they could assist with the transportation of your pets too.  However this may also come with an extra fee.

One of the most difficult pets to transport to your new home surprisingly are fish, in particular, tropical or marine species and those that require a large aquarium tank. Many species of fish are very sensitive to sudden changes in their environment and therefore need to be settled as much as possible throughout the move.

Although it is promising to transport the tank with its plant life, features and accessories intact, It is however impossible to transport the tank with the water and fish still in place, not just due to the weight of the item when everything is inside, but also for the safety of your fish and yourself when either transporting, carrying the tank or even putting the tank into place in your new home.

It is highly recommended to remove the fish and relocate them into a bucket or container that is sealed and filled with the water from their tank and possibly some friendly chemicals such as stress-coat etc. If you feel they would benefit from having the plants from the tank in with them too then this is fine also.

The fish will be much happier and less stressed than they would in a sloshing tank and can be returned into their known surroundings with no problems once at the new home.

Cats, dogs, hamsters and birds can also benefit from being placed into a safe container or carry box and positioned back into their familiar surroundings after you have arrived.

The author is a specialist in <a href=”http://www.reallymoving.com/cat/4/Chartered-Surveyors.aspx” target=”_blank”>house survey</a>, <a href=”http://www.reallymoving.com/” target=”_blank”>house conveyancing</a> and <a href=”http://www.reallymoving.com/” target=”_blank”>moving house</a>.

Popularity: 1% [?]

Are you interested in making ‘Documentaries’ which reflect the true image of society and our surroundings? It is a good idea to pursue a career as documentary film maker. But with increasing competition, you simply cannot shoot and show your film. Today documentaries too require special skill in handling camera, digital world and other features which would make the documentary a watch worthy item. The New School Department of Media Studies and Film offers you one year graduate certificate program on Documentary Media Studies in New York City. This Arts/Film making course is a full time program.

You would immerse yourself in a dynamic curriculum that would integrate history of documentaries, digital video techniques, artistic implications of form, social angle of needs and how you would produce, direct and edit on your won the short documentary films. Editing is very important aspect of documentary films. Special care is taken to help you in editing.

The program at the New School Department of Media Studies and Film are for working professionals and college graduates who want to pursue career as documentary film maker. After completion of one year program from this institute you may wish to continue your career or pursue Masters Degree for more comprehensive knowledge on Documentary film making. The alumni of this college today are working as documentary film makers of social, economical, political or community organizations.

For more details on Arts/film making of this school browse their web page and ask for a prospectus which would give you detail information on course, curriculum, faculty, classes, practical applications and their success.

Shekhar Riat running 2 popular website providing information about cool new gadgets and internet solutions http://www.gadgetsmantra.com

All this content is produce by infoXS http://www.infoxs.org

Popularity: 1% [?]

All of us, at one time or another, have had what we class as ‘one of those days’! Everything seems to have gone wrong; busses were late, other people seemed difficult to get along with and traffic was awful. At the end of that sort of day, all we want to do it lie down and forget the day ever happened, but unfortunately, it’s not always as easy as that. We still have other aspects of life to carry on with; dinner to cook, houses to clean and kids to put to bed are just a few of the evening activities that go on in a lot of homes. However, it would be nice if, after a stressful day, there were a method of spending just a few minutes that would help to get us fully relaxed. Relaxation hypnotherapy is one way of doing this.

There are quite a few products available for relaxation hypnotherapy from the comfort of your own home. CDs, DVDs and books are amongst the more popular ways of helping yourself to unwind after a hard day, or indeed during the day itself. If you know you are heading to an important meeting or interview, for example, listening to a CD of relaxation techniques is a great way of de-stressing yourself beforehand.

Relaxation hypnotherapy itself is a way of putting your body into a tranquil state and thus allowing yourself to become relaxed when you are tense. Also classed as a form of self hypnosis, it allows you to spend approximately thirty minutes of your time when doing tasks like commuting to chill out and reinvigorate your body and mind. This is a safe and effective method of allowing yourself this luxury and it can fit into your everyday life quite easily. There are even websites that offer self hypnosis downloads straight to your computer, for ease of listening.

Relaxation hypnotherapy has a large following; many people class it as much better than traditional stress relieving methods such as drinking alcohol or smoking tobacco. Additionally, relaxation hypnotherapy is much healthier than the two methods mentioned above, and only incurs a one time cost for the equipment.

There are specific forms of self hypnosis products available, depending on what you find stresses you out most or you find you need help with. Exams and insomnia are two things which people specify stresses them a lot, and products have been developed to counteract these. Research has also been conducted that states hypnosis can aid successful IVF treatment; there is also a product available for this.

New types of self hypnosis products being developed all the time; more and more people are looking for healthier and cheaper alternatives to helping them unwind and relax, and it seems relaxation hypnotherapy is the way forward. As CDs and books can be carried around with us, many people can transport them in handbags or in their cars, to take full advantage of any time they may have to benefit from the techniques.

Ben Clinch has worked for two of the largest Fortune 500 companies delivering global multi-million dollar projects, often having to manage intense pressure effectively. His considerable experience ensures he understands the pressures and needs of the business world.To view our entire range of relaxation hypnotherapy, please visit our website at http://www.innerv.net

Popularity: 1% [?]

1. Show Positioning

E-commerce websites are generally large and have many web pages lined with products. This makes it very easy for customers to get lost within the maze. Thats why you should always use elements that show visitors their location on the website. The most effective way is to provide breadcrumb navigation that help visitors figure out how deep they are within the site structure and where they can go from there. In addition use headings and subheadings to inform about what topic of the page they are viewing

2. Provide Contact Information

Apart from making sales, e-commerce websites are also an efficient way obtain new leads and establish mew customer relationships who can contact you directly instead of placing an order on the website. This makes the website more usable for people who would like to further their business relationships with you make sure your contact information is displayed prominently on all the pages of your website in addition to a dedicated Contact Us page that lists detailed contact information.

3. Prominent Display of Search

The Search function of the website should be located ‘above the fold’. This helps users to locate exactly what they need without having to browse through multiple pages. That is why it is important to place it somewhere customers can easily locate it. It is advisable to place the search box near the top or middle of the web page or as part of the sidebar

4. Add Search Filters

In order to provide users with a richer user experience, sort the search results into various types and categories. This can be success’ accomplished by deploying search filters like price, type, availability, size color etc. It also helps to view the search results in a organized manner.

5. Show Related Products

E-commerce websites offer a great opportunity to market your products and services as well. Group your products together and when customers buy an item from the group, suggest them products related to it. This will highly increase the chances of another product.

6. Include an FAQ

When people visit your website, they have certain questions about the products, the purchase process, the delivery and so on. Hence, it is important to have a Frequently Answered Questions on your website that addresses the basic queries of your customers. You should also leave a provision for visitors to send in their queries in case they don’t find a solution to the problem in the FAQ list.

7. Shop Before Registering

The registration process is one of the most common nuances faced by visitors to an e-commerce websites. If you ask them to register even before they enter your website, they might just get turned off and leave. Make sure you allow customers to add items to their cart before you ask them to register. This would ensure that all the window shoppers would get to have a peek inside your website. There are chances that they might actually buy something if they like it. Customer retention is critical to online success.

Kabir Bedi is the senior web consultant at LeXolution IT Services, a reputed offshore web development company located in India. The company provides a range of web design & Development services to its clients from across the world.

Popularity: 1% [?]

The Christmas season marks a crucial time for online retailers. It is that time of the year when the sales peak and the visitor traffic becomes pretty overwhelming.

Regular stores can close down at night but online stores need to cater to customers 24X7. That is why online retailers need to make sure that their e-commerce website is in best condition all through the day and caters efficiently to all the needs and requirements of the customers no matter what time they come knocking. And during the Christmas season, you would need to be prepared for an overdose of traffic. Thus it is important to make sure that the website has a seasonal design, strong traffic infrastructure and an excellent search engine optimization strategy in place.

It is advisable to start preparations as early as October, so that you can settle a good place in the search engines by November and December. Here are some tips to help you get your website ready for the Christmas season!

Offer Free Stuff to Customers

Nothing attracts visitor attention like the word ‘Free’. And giving away free stuff is an excellent way to attract more customers and maximize the impact of the business. Also don’t forget to include a toll that suggests similar or related products. They are proven to produce higher average order value. Christmas is the best time to offer freebies. It can be just about anything… From free gift wrapping to free products and so on.

Give a Seasonal Twist to your SEO

It is very important for businesses to customize their keywords and tweak their search engine optimization efforts during the Christmas season if they want to cash in on the holiday shopping extravaganza. You need to associate your business with Christmas in some way and include the word ‘Christmas’ in the title tags and keywords of the website. The earlier you do this, the more traffic yo can expect.

Garnish your Web Design with Christmas Toppings]

Like regular stores, your online store would do well with some Christmas decorations. While a redesign of the website does not make sense, it will be a good idea to get a professional web design company or web designer to design some simple Christmas art for your website. It would give your website a festive look and feel and invite people.

Create a Social Media Strategy

With the soaring popularity of websites like Facebook and Twitter, you cannot afford ignore the power of social media. In fact, it can be an excellent medium to market your website this Christmas. An effective social media strategy focuses on online engagement with your target markets. If the information that you offer is good enough, people will start talking about it in no time and you will get more links to your website.

Load your Inventory

The demand soars high during the Christmas season. So make sure you have enough stock to cater to the international demands. Even if it means ordering more than usual, don’t let a situation arise where you fall short of stock. You need to analyze the ongoing trends to know what is going to sell well and what will not. Only then you can seek to create a successful sales plan.

Strengthen the Technical Infrastructure

Make sure your website is prepared to handle the overwhelming traffic during the Christmas season. Sign up with a professional hosting provider to get some extra space just in case.

Kabir Bedi works as a senior web consultant with LeXolution IT Services, a professional web design company that offers a range of web services including website maintenance and web design & development services. He helps the company deliver all these services efficiently and effectively.

Popularity: 2% [?]

In the city, it is easiest to travel using a bicycle. It is also the best way to save gas on your car. A bicycle is small and you can park it anywhere though it cannot be secured as you can do a car. With a car, you just have to lock its doors once you get out so that you can shop or go inside a building. The situation is quite different and somehow more difficult if you are using a bike.

First, you need to consider the location where you can securely lock your bicycle. Make sure that you do a survey of a specific area’s security level and also the people who are nearby and passing by. Furthermore, you must also consider the strength of the object where you locked your bike, especially if it is out of doors.

Thus, you might like to consider using a bike rack. This is a sort of frame that is used in holding a bicycle in position to secure it in its place and protect it against theft. Bike racks are commonly used in vehicles and in garages. In the situation mentioned above, using a parking space with bike racks can be much better than just leaving it locked up somewhere.

If you are going to travel far before you reach a biking area destination, then you need a rack that is attached on your vehicle to secure your bicycle in place while traveling.

Here are several options for bike racks that you might consider, according to your particular needs:

- Wall mounted racks
- roof mounted racks
- hitch/rear ball mounts
- trunk racks
- folding bike racks
- front bumper racks
- tandem carrier
- spare tire mounts

There are various models available according to your individual requirements. A bike rack work both ways – it does not only protect your bicycle. It also gives ample protection for the vehicle that will be transporting your bike.

Trucks and cars are ideal vehicles wherein a bike rack can be used. The list of options given here can be available in various styles, sizes and prices. Nowadays, you can also shop online for your specific requirements.

Popularity: 1% [?]

Are you looking for ways to improve the ranking of your website on search engines that will directly benefit your visitors ratio?

Sem-Service offers search engine optimization services that cover all the aspects right from website optimization to its promotion. The high position’s unique portfolio of search engine optimization services of the company is especially designed to deliver results.

Known for providing affordable social bookmarking, cheapest directory submission, highest quality and quickest SEO services, the company has enabled many brands and companies to organically increase their market presence via performance and visibility. Functioning in a truly global market place, Sem-Service is regarded as the SEO firm that makes the entire process hassle free and as easy as possible.

Hiring an SEO is a big decision as it will improve or risk the reputation and profit of your site.

Most of the people ask us about what we can exactly do for our client?

All we say is that you advertise your company on television, radio, newspapers, magazines and many other medium. But, are these cost effective advertising options? Except fliers, all the marketing options cost you big bucks and getting an assured ROI from them is totally unpredictable.

<a href=“http://www.sem-service.com”>SEM-Service</a> brings the power of Internet to its clients. We neither get out to television or print media to sell your brand. Instead, we work on getting your company’s website ranked on the top 10 results of major search engines that provides you better recognition.

We understand how crucial its role is in the promotion of your website on the Internet, therefore, offer different useful services to site owners:

• Review of content and its structure.
• Technical advice on the development of website that include error pages, hosting, redirects and   JavaScript usage.
• Content development.
• SEO training.
• Keyword research.
• Affordable social bookmarking.
• Cheapest directory submission.

How is SEO Going to Work for You?

The main thing that SEO does is to attract people when they are searching for information on the Internet. We apply SEO tactics that are specifically meant to increase your search engine presence and thus raises your sales/leads graph.

Why Sem-Service?

Search engine optimization is a crucial step that can make or break your company. Therefore, it is necessary that you choose an SEO company with prior experience in the industry as well as the one that offers you competitive prices without compromising on quality. <a href=“http://www.sem-service.com”>SEM-Service</a> is one of the rarest companies that utilizes its extensive SEO experience to offer affordable social bookmarking, cheapest directory submission and most effective search engine optimization services.

If you are planning to opt for an SEO project, <a href=“http://www.sem-service.com”>SEM-Service</a> is also offering free services to its new clients. You can get more information about the 50 free social bookmarking or directory submission schemes and many more offers provided by the SEO company on its website.

<a href=”http://www.sem-service.com”>SEM-Service</a> is the world’s leading SEO company that providing best quaility link building service and which prices is the cheapest in the world.They even offer a <a href=” http://www.sem-service.com/free-for-new-member.php”>Free Service</a> for their new clients about 50 free social bookmark submission or 50 directory submission

Popularity: 1% [?]

The world is fast changing and a Management Consulting Blog has become the need of the hour if you want to keep abreast with the latest in any business. Earlier professional consultants were hired to gain an objective perspective to the shortcomings of an organization. Their expertise was used and they were also hired temporarily for certain projects. All this, though, came at a huge cost.

However, thanks to the Internet, these things can still be done for limited or no costs. A blog can be used precisely for this reason. So make use of expert advice and flourish with advice from some of the best in the business.

If you are still confused whether you want to use these blogs or not, here are a few more benefits of doing the same.

Benefits Of A Management Consulting Blog

There are many advantages of a Management Consulting Blog. The only thing is whose advice you use and how intelligently you put it to use. Like a regular consulting firm, blogs also offer business solutions of a wide range like IT (Information Technology) solutions and HR (Human Resource) solutions. You can also seek consultation for many other business and management related issues. There are many consultancies that offer online help restricted only to one or two areas and there are others that are umbrella companies offering advice on a variety of concerns. So, when reading a blog, be sure to pick the one that proffers comprehensive help or exclusive help according to your requirements.
Some of the merits of these blogs are given below.

You can learn how to assess your involvement in a particular project that fits your goals, tactics, and methods. A Management Consulting Blog can guide you with respect to the processes involved in meeting your end goal and can also help you analyze the consequences of taking certain actions and measures.

Blogs can help you implement your strategies and can also help you with your plan of action. You can keep yourselves updated with the latest technology, techniques, and methodologies that can be used to make your business a great success.

They are your SMEs (Subject Matter Experts) who you need not pay as much as you would pay a management consultancy firm.

They help you create better standards for your organization and promote best practices.

The advice is offered by professionals who have years of experience in their field and are dedicated to consulting as a profession. They keep in mind global as well as local perspective before offering a solution.

These bloggers are also well equipped to adapt themselves to the changes in customer’s needs and interests and an organization’s needs. No matter what industry you belong to, you will not be said ‘no’ and will always be offered workable solutions for your business concerns.

Since there is cutthroat competition in the market today and it is getting tougher by the day for small fish to survive in the domestic and global markets, a Management Consulting Blog can serve as a savior to guide you to the path of success. Therefore, do seek its help if you want complete customer satisfaction and increase the productivity of your business.

A management consulting blog is very helpful if you want an insight into the latest issues and as well as trends happening in any business. You can also get guidance and plans of action for the development of your business through these blogs. For further information on this visit blog.worldconsultinggroup.com

Popularity: 1% [?]

Penny auctions are different from other online auctions primarily because they require you to pay for the bid that you want to place on a product. These are timed auctions where each new bid increases the time limit, so that other users can also place bids and be in the groove to win the item. Here, the wait is for the time to reach zero. When that happens, the user who bid the highest gets the item on auction. Unlike other auction sites like eBay, you need to purchase bids to be a part of the live penny auctions.

Online Penny Auction – How It Works?
Initially, you might find it a little complicated to understand the working of penny auctions. The total amount that you need to pay to buy an item, from such an auction site, depends on the final amount you bid, and the number of times you bid. Every bid that you place adds a penny to the price of the item. Additionally, you would have to bear the shipping and delivery charges of the product.

The Advantages
The companies that host penny auctions benefit as they receive money by selling bidding rights to users online, in addition to the final payment received from the winner.

The customers benefit as they get to save a good number of dollars on the items purchased. For instance, you start bidding with 10 dollars for a mobile that otherwise costs 200 dollars in the market, you could finally win the mobile at a very low cost. Suppose your bid of USD 40 wins you the mobile. Add to it the USD 30 that you have to pay for bidding rights. You get the 200 dollars worth mobile by paying just 70 dollars. It does turn out to be a handsome saving on the products purchased through the medium of penny auctions. For global customers, they might turn out to be the only method for procuring items not available in their own countries. Such items can be designer jewelry and artwork.

The Essentials
First and the foremost, you need to study and explore the market price of the items you want to purchase. This will ensure that you clinch good deals as and when you become a part of the live penny auctions. There are a number of forums and reviews available online, which you can explore to know about the authenticity of the companies running such auctions. This would help you avoid fake sites, and become part of the scams running in the name of auction. You should put in efforts to understand the bidding process to know when to start, and when to stop bidding. For this, you can go through the tutorials and help files that explain the process in detail. Not bad at all, if you also try and study the other bidders on an auction site. Check their profiles to find out whether they are experienced or beginners like you. Also check their bidding patterns to know about their moves to win items in penny auctions.

Make sure you learn the essentials before proceeding to be a part of online auctions. This would give you a better chance at procuring items of interest, at the price you want.

Would you like to explore the world of penny auctions to get your hands on the coolest of gadgets? Learn about the different categories of live penny auctions at www.nabngrab.com.

Popularity: 1% [?]